Privacy Policy

SoundLine Communications (“SoundLine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our telecommunications services, or interact with us in any way.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number, and mailing address
• Company name and job title
• Billing and payment information (credit card numbers, billing address)
• Account credentials (username and password)
• Information submitted through our contact forms, including service requirements and number of users/lines
• Communications you send to us (emails, support tickets, chat messages)

Information Collected Automatically

When you visit our website or use our services, we may automatically collect certain information, including:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Call detail records (CDRs), including call duration, time stamps, and dialed numbers (for telecommunications services)
• Service usage data and performance metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our VoIP and telecommunications services
• To process transactions and send related billing information
• To respond to your inquiries, support requests, and service-related communications
• To send promotional communications (with your consent, where required by law)
• To improve our website, services, and customer experience
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations, including telecommunications regulations
• To enforce our Terms of Service and other agreements

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who help us operate our services, including payment processors.
• Telecommunications Partners: To provide voice services, we may share necessary information with upstream carriers, number porting partners, and interconnect providers.
• Legal Requirements: We may disclose information if required to do so by law, regulation, subpoena, court order, or lawful request by law enforcement agencies (including CALEA compliance).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

SMS opt-in and mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties under any circumstances.

4. Data Security

We implement industry-standard security measures to protect your personal information, including TLS/SRTP encryption for voice communications, encrypted data storage, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Measure the effectiveness of our marketing campaigns
• Provide a personalized browsing experience

We use the following third-party analytics services on our website:

• Microsoft Clarity: captures anonymized session replays and heatmaps (page interactions, scrolling, and clicks) to help us improve usability. Text you type into forms is masked before it leaves your browser. Learn more in the Microsoft Privacy Statement.
• Google Analytics: measures page visits and aggregate usage of our website. Learn more in the Google Privacy Policy.

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations (including telecommunications record-keeping requirements), resolve disputes, and enforce our agreements. Call detail records are retained in accordance with applicable FCC regulations.

Files you upload to the Service — images, PDFs and videos attached to SMS/MMS conversations, and files shared in Workspace — are retained for approximately 24 months from upload and may be deleted automatically at any time thereafter. Your messages and conversation history are not affected. Support ticket attachments and number-porting documents are retained for as long as your account remains active.

7. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us using the information provided below.

8. Your Rights Under GDPR (European Residents)

If you are located in the European Economic Area, you may have the following rights under the General Data Protection Regulation (GDPR):

• The right to access your personal data
• The right to rectification of inaccurate personal data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to data portability
• The right to object to processing of your personal data
• The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: