Terms and Conditions
1. Acceptance of Terms
By accessing or using SoundLine Communications’ services or website, you agree to be bound by these Terms and Conditions, including any additional terms and agreements related to specific products or services.
2. Service Description
SoundLine Communications provides Hosted PBX phone services, which may include features such as voicemail transcription, call forwarding, and other VoIP-related functions.
3. No-Contract, Month-to-Month Service
a. All services are offered without a contract on a month-to-month basis.
b. You may cancel at any time without penalty.
c. Charges are prorated for service initiation or termination during a billing cycle.
d. Full payment is due on the billing date for the upcoming service period.
4. Money-Back Guarantee
a. A 30-day money-back guarantee is available for new customers.
b. If unsatisfied, a full refund may be requested within the first 30 days of service.
5. Ownership of Phone Numbers
a. Customers retain ownership of phone numbers ported into or out of SoundLine Communications.
b. Phone numbers may be ported to another provider upon cancellation of service.
6. Price and Service Modifications
a. Customers will be notified at least 30 days in advance of any price or service changes.
b. This allows time to assess the new terms or switch providers if desired.
7. Data Use and Privacy
a. Customer data (e.g., name, address, phone numbers) may be shared with third-party carriers for number management and E911 compliance.
b. Email addresses may be used to deliver services such as voicemail transcription.
c. SoundLine Communications restricts data sharing to essential, service-related functions only.
8. Termination
a. Customer-Initiated: You may cancel service at any time with notice. Final month charges will be prorated.
b. Company-Initiated: We may terminate services or significantly amend terms with 30-day advance notice.
9. Limitation of Liability
We are not liable for indirect, incidental, special, or consequential damages related to the use or failure of our services.
10. Intellectual Property
All content on the SoundLine website is the property of SoundLine Communications or its licensors. No content may be copied, reproduced, or distributed without written permission.
11. Responsible Use
You agree to use our website and services lawfully and responsibly, avoiding harmful or unauthorized use.
12. Refunds and Right of Withdrawal
You have a right to cancel and receive a full refund within 14 days of contract conclusion, per applicable laws.
If service has already started during that period, a prorated refund may apply.
13. Amendments to Terms
We may update these Terms at any time. Significant changes will be communicated, and continued use after changes implies agreement.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Washington, USA. Any disputes shall be resolved in courts within that jurisdiction.
15. Contact Information
Phone: 425-250-5555
Website: https://soundline.io
16770 NE 79th St #102
Redmond, WA 98052