Whatever you want your phone system to do...

We can probably do that.

SoundLine™ provides the best multi-office, and growing single office, hosted phone system solution for businesses throughout North America by innovating, creating, and personally supporting the most flexible, automated, and yet simplified cloud phone system.

ALL THE FEATURES YOU WANT

FOR A SUPRISINGLY GREAT PRICE

CONFIGURED FOR YOU BY OUR TEAM

We only install a limited number of customers each month, reserve your spot today!

FULL HD VOICE SUPPORT

Experience better-than-landline quality with full high-definition audio and the latest equipment

AUTOMATED BUTTON PROGRAMMING

Our unique system keeps all of your programmable keys updated automatically with your favorite extensions

YOUR DREAM SYSTEM

We sell and support the top brands, at our cost, including: Yealink®, VTech®, Polycom® and Panasonic®

Industry Standard Features

Centralized Cloud Management

Manage your entire system anywhere from your browser

Transfer Options

Attended & Blind Transfers from your desk phone or mobile

Voicemail Transcription

Save time by reading your Voicemail in text sent right to your inbox

Wideband Audio

Enjoy better-than-landline audio quality with the G.722 Codec

Custom Failover Rules

Be ready for internet outages with predefined forwarding settings

Queues, Menus, & Extensions

Streamline your caller’s experience without breaking the bank

Minute-to-Minute Call Control

Tell your phones exactly what to do at different times of the day or year

Inbound & Outbound Call Recordings

Record inbound or outbound calls from desired phones or departments

Geo-Redundant System Architecture

Benefit from the reliability of the cloud and never miss a call

Our Special Sauce

Beginning-to-End Call Records

See exactly what happened on each call, not just when and how long

Browser Dialing

Save time and Click-to-Call on any phone number from your browser

Call & Device Encryption

Maintain your privacy & identity with encrypted calling & protected devices

Dynamic Phone Settings & Button Templates

Control the programmable keys on each of your phones automatically

Simplified Group & Location Configs

Determine how phones are customized individually, by group or location

Powerful Browser-Based SMS

Easily control who can receive and send text messages for each number

Detailed Call Statistics

Learn how many calls are made to-and-from each number or extension

Creative Dial-Plan Control Rules

Enjoy virtually unlimited options for where numbers and extensions get routed

Real-Time Activity Dashboard

See whos on the phone and other important information from your browser

Separate Admin & User Portals

Simplify your user's experience by defining what they can access

Simplified User DID Routing

Change your entire call-flow in seconds by selecting between predefined modes

Low Cost Virtual Fax

Fax from your fax machine, PC, or mobile for as low as $0.01 per page

Elements of Great Service

24/7 Emergency Support

If your system system is down, we are always there for you- even on holidays

Unlimited Programming Assistance

We encourage you to let us take care of all your system programming- why not?

All-Industry Customized Consulting

No matter what industry you are in, we can help optimize your system

Advanced Quality Troubleshooting

We utilize a plethora of tools to go the extra mile to resolve audio issues

Dedicated Account Management Team

Enjoy ultra-personalized service from someone you know at our Woodinville office

Speedy Equipment Orders

Most orders ship the same day, pre-configured and ready to go

Ruthless Porting Department

Never fear that your numbers will get lost in translation- we won’t let it happen

Unlimited As-Needed Training

Have a new hire? Forgot how you to use a special feature? Call us anytime

Hassle-Free Billing

We will always work with you to make sure your bill is fair and accurate

Plans & Prices

Questions? Call us or send us a message and we can get you a custom-tailored and hassle-free quote.

MBX Lite™

(3 Seats for the price of one!)

Single Lite
$50
2-10 Lites
$40
11-30 Lites
$30
31+ Lites
$25

per line per month

MBX Pro™

(Unlimited Call Paths!)

Single Pro
$50
2-10 Pros
$40
11-30 Pros
$30
31+ Pros
$25

per user per month

Add - Ons

(Everything else is already included!)

Extra DID (Phone Number)
$1
Unlimited SMS per DID
$10
VM Transcription per Box
$3
E911 per Location
$2
Toll-Free DID + Mins (US48)
$2 + 2¢
Virtual Fax DID + Mins
$6 + 4¢

(fax up to 4 pages per minute)

per month (call for bulk pricing)

About Us

Whether or not you need all new phones, want to add features and redundancy to your existing phone system, or are just interested saving a little bit of money, SoundLine™'s MBX Cloud Network with flexible contract-free pricing, superior feature quality, and personal customer service is guaranteed to satisfy your company or your money back.

Our Executive Team

MICHAEL CRAMER

CO-FOUNDER & CTO

Michael has over 25 years of experience working with voice over IP communications and started one of Seattle’s original internet service providers. He enjoys creating new features as well as working with customers directly when his support team requires his expertise.

BARRETT ADAMS

CO-FOUNDER & CEO

Barrett has a long history of working with businesses to find the best solutions possible. Now he spends his time working with each member of the team at SoundLine™ to find ways to constantly improve our service.

Hiram Abiff

CO-FOUNDER & CFO

Hiram possesses a master's degree in accounting from the University of Washington and is also a CPA. When he is not making financial decisions or working with customers he enjoys sailing throughout the Pacific Northwest.

Our Key Management

ADAM FOUTCH

DIRECTOR OF TECHNOLOGY

Adam is an expert, not only on our portal technologies, but of most networking equipment as well, including your router! He is always willing and happy to share his vast knowledge and troubleshooting skills with you.

LIVIA VERAS

OPERATIONS MANAGER

Livia is the embodiment of reliability and organization. She is the backbone of our porting department giving it the ruthless reputation we all love. Don't hesitate to reach out; she is the friendliest operations manager around!

MIKE ENGSTROM

DIRECTOR OF SERVICE

Mike may be where the buck stops when it comes to customer service issues, but he can be quite savvy when it comes to solving technical issues as well! Mike's insight as our Director of Service makes him the goto contact for consulting you on your new system.

Our Values

To Embrace and Drive Innovation

Embracing and driving innovation means, to us, to look not only to the industry standards when developing our portal and features, but for newer and more innovative solutions which create better experiences for our customers. We strive to set the bar for industry standards.

To Pursue Growth & Learning

As a company we have grown not only in size but also as individuals. We attribute this to our dedication to learning from every mistake, criticism, and success that we have encountered. We will never stop learning and improving and we wouldn't have it any other way.

To Build a Family Spirit

By creating a friendly and caring atmosphere in the office, rewarding loyalty, and promoting a strong work/life balance, we go to great lengths to ensure that as members of this organization, we are not only a team, but actually a family. This synergy is apparent when our customers call in.

To Be Adventurous and Creative

When problems arise, being adventurous and creative often leads to the world's greatest solutions. Although our troubleshooting philosophy is built on proven standardized protocols, our creative culture is built on using our super-complicated portal to solve any difficult problems that can't be done by the book.

To Do More With Less

As an employee-owned company, we will never have the capital and resources of our largest competitors. For us to move mountains, we have to focus purely on what matters the most: customer service. This has kept our customer retention at over 95% since 2008 without contracts!

To Be Passionate & Determined

Every day we wake up we are passionate about making our customers' businesses run more smoothly and effeciently. We are determined to solve any problems we may face throughout the day to provide a truly compromise-free service for every one of our customers.

CLICK HERE TO LEARN MORE ABOUT SOUNDLINE™

SoundLine™ Communications, founded in 2008, is a business phone company and cloud phone system innovator based in Woodinville, WA. SoundLine™ provides the best multi-office phone solution for businesses throughout North America by innovating, creating, and personally supporting the most flexible, automated, and simplified cloud phone system. Due to the advanced nature of the technology and services offered, businesses with multiple locations throughout North America and Canada are particularly well suited for our service. We also focus on smaller companies who are looking for the best scalable foundation to expand their operations. SoundLine™’s goal is to be every customer’s final-destination phone company. While there are conniving ways to keep customers in perpetuity, SoundLine™ remains confident and offers only month-to-month services without any binding agreements. We are proud to maintain over 95% customer retention and satisfaction year after year. In 2016, SoundLine™ limited future growth to 3,000 customers with the goal of not expanding operations or the team any further. The driving force was to split future profits between the entire team versus needlessly growing and convoluting the company. Investing in the team has paid off exponentially. We have amazing customer service and have cultivated a family atmosphere within the company as well as with our customers. SoundLine™ is proud to offer a lifetime solution for each team member and every customer.

What Our Customers Say

“My new phone is already working… should that be???”

~Jeffrey Dornon, FOI Commercial Interiors

"KDH Consulting has grown it’s business over 19+ years almost exclusively through word-of-mouth referral. Our goal is to provide good value with over the top customer service every time and SoundLine™ helps us deliver both. SoundLine™ is one of our favorite partners to recommend and work with."

~Kris Harness, KDH Consulting

"SoundLine™ has been a great resource and partner for us since moving our office telephone needs to their cloud based VOIP system. The features we get with their systems has enabled us to do a better job in staying in touch with our clients immediately. Their system has been a big improvement while lowering our overall communication costs."

~Jim Conway, ASB Seattle

"We couldn't be happier with our decision to purchase SoundLine™'s hosted VoIP service. We received a great deal on hardware, and the team has been extremely attentive to our needs by going to every length to make sure our system is hand-tailored to our rather specific needs. We definitely feel like we're in good hands with SoundLine™."

~Erin Resso, The Stranger

I've used SoundLine™ Commination's service for the last 4 years and am very pleased with their excellent customer service, technology & features advances and the ease of using their phones. Every time I call their customer service line, they answer right away and are able to help me when needed. I am happy that SoundLine™ Communications is our service provider for my workplace."

~Michael Roberts, VMS

"The service has been great!!!! Quick responses when we need changes to our account. The call recording feature was something we were missing, now it makes us more efficient and we can see where we need improvement. The addition phone numbers for tracking our marketing is a must have and is very inexpensive. If I could give 10 stars I would!!!!"

~Jason Hunt, Hunt's Plumbing

"I have absolutely loved SoundLine™ Communications. Not only do they put out great products, but their customer service is outstanding. I switched to them almost 2 years ago, having used a big name company previously, and I would switch to them again in a heartbeat. "

~Richard Chan, Richard Chan Orthodontics

"As a small business man, I find myself having to occasionally ask favors of my vendors. Never in my 25+ years in business have I come across a company that is so willing to go far beyond my humble, sometimes difficult requests...and each of my requests are always met with a smile from SoundLine™ employees. Barrett, you have something special going on at SoundLine™. Keep do what you're doing! Thank you!! You and your team make my life easier. "

~Spencer King, All State

Getting Started is Easy

Step One: Finalize Quote
Step Two: Plug in Phones
Step Three: Port Number(s)

Step One

Finalize your quote and order your desired equipment

Determine how many phones you need and what style suits each staff member

Decide how many people need to be on the phone at the same time and select your plan

Make sure to order any extra equipment you may need to get your phones internet access

Step Two

Be consulted on your dream system and plug in your new phones on arrival

Schedule a time to spend up to an hour with your provided SoundLine™ System Consultant

Be creative and help us configure your phones, menus, any queues, and extensions to perfection

Once your phones arrive, plug them all in and make sure they connect to the internet

Step Three

Plug in your new phones, go through training, and then request to port!

Now that your phones are plugged in, begin testing them and request any changes you desire

Schedule a training call with your staff and our training team and make sure everyone is confident

Now that you are ready to go, request us to port over your existing telephone numbers and go live!

Frequently Asked Questions

What differentiates SoundLine™ from the competition?

Aside from creating our own custom portal which allows us to provide virtually unlimited customization, the greatest differentiator is that SoundLine™ is essentially a co-op. By capping our future sales to only 3,000 customers and splitting all future profits among our eight team members, you will always have the most attentive and personable customer service ever.

What are the benefits of a Cloud PBX (MBX) vs a traditional PBX phone system?

A traditional PBX not only requires a large capital investment and a physical server to exist in your office, but also does not have the redundancy provided by our cloud system. When your PBX is hosted in the cloud, it essentially can never go down. No matter what happens at your location, calls will still route to employee cell phones and/or a different location that still has internet. This means you’ll never miss a call!

How easy is it to keep my existing telephone numbers?

SoundLine™’s porting department is known throughout the industry for our attention to detail and determination to get your number ported on time, every time. We even set up your phones to work prior to the port so, once the numbers transfer to our network, you won’t even know that it happened.

How will we get trained on our new system?

The wonderful thing about our training is that we only need to train you on how to use your phones, and never on how to program anything; we do all of that for you. After a thorough consultation, we will program and test your entire system before shipping. Once you receive your phones, simply call us and we will go over everything in as much detail as you require. After that we are available 24/7.

Why doesn’t SoundLine™ require any contracts?

Since our inception in 2008, SoundLine™ has always believed in month-to-month service. If you’re not happy, we’re never going to force you to stay with us. This is because we are confident in our exceptional customer service and proud of our 95% customer retention rate.

What is the difference between MBXPro and MBXLite?

SoundLine™ offers the most unique pricing in the industry. With each MBXLite, you can be on one phone call per every two phones. With MBXPro, you can have unlimited calls per phone, which is ideal for queues and high call volume applications.

Can we use our existing equipment?

Of course. SoundLine™ can provide support to any SIP-IP enabled device. If you are not sure if your device is SIP-IP enabled, then give us a call to explore your options. We reserve the right to charge up to $50 per device to remotely provision them. When you purchase phones directly from us, we sell them at cost. We also send you plug-and-play phones with a two year direct-replace warranty, guaranteeing the smoothest possible transition.

How can you support multiple locations and remote workers?

The reason SoundLine™ created our own portal is to support multiple locations better than any other provider. Our “class” system allows us to designate different 911 addresses and failover settings for every single extension, regardless of their physical location. On top of that, you can transfer with one-touch to anyone, and see the status of their line. This makes managing multiple locations a breeze. Plus, only paying one bill, for obvious reasons, is pretty cool!

I’m an IT person. What makes SoundLine™’s technologies so special?

SoundLine™’s system architecture was designed in house from the ground up with a focus on security and redundancy with no single point of failure. Our servers run the latest CoreOS Container Linux and our services were designed with a microservices architecture and continuous integration for fast iterations. This produces the world’s most feature rich phone system. Our network architecture has no overlay networks to add latency and complication, which are very common with cloud platforms and container networks. We take security very seriously, which is why we offer TLS and SRTP to any customers who want it at no additional charge.

What happens if we are not 100 percent satisfied?

SoundLine™ offers a 30 day money back guarantee. We have thrived this long without contracts due to overwhelmingly positive customer experiences. When you’re happy, we’re happy, and the last thing we want is for a customer to leave us on bad terms! Thus, we are always happy to provide references and encourage you to research our reputation online.

What are the Terms and Conditions?

1. Acceptance of Terms

By using SoundLine Communications’ services, the customer agrees to be bound by these Terms and Conditions.

2. Service Description

SoundLine Communications provides Hosted PBX phone services, including features such as voicemail transcription.

3. No-Contract Service Term

a. SoundLine Communications offers services on a no-contract, month-to-month basis.

b. Customers can cancel their service at any time without penalty.

c. Billing for services will be prorated for the start and end of service during a billing cycle.

d. Full payment for each month’s service is due on the billing date.

4. Money-Back Guarantee

a. SoundLine Communications offers a 30-day money-back guarantee.

b. If customers are not satisfied with the service within the first 30 days, they are entitled to a full refund.

5. Ownership of Phone Numbers

a. Customers retain ownership of any phone numbers that are ported into or out of SoundLine Communications’ service.

b. In the event of service cancellation, customers maintain the right to port their phone numbers to another service provider.

6. Price and Service Changes

a. SoundLine Communications will provide a 30-day notice to customers prior to any changes in prices or services.
b. This notice period allows customers ample time to decide if they wish to continue with the service under the new terms or to shop for a new provider.

7. Data Use and Privacy

a. Customer information, including name, address, and phone numbers, will be shared with third-party carriers to manage phone numbers and E911 services.

b. Email addresses will be used for delivering services like voicemail transcription, facilitated by third-party providers.

c. SoundLine Communications is committed to protecting customer data and will only share information as necessary to provide the contracted services.

8. Termination

a. Customer Initiated Termination: Customers may terminate their service at any time. To initiate termination, the customer must provide notice to SoundLine Communications. Charges for the final month will be prorated based on the termination date.
b. SoundLine Communications Initiated Changes: SoundLine Communications must provide a 30-day notice to the customer before terminating the service or implementing significant changes to the terms of service or pricing. This notice period is designed to give customers sufficient time to make informed decisions about their service options.

9. Limitation of Liability

SoundLine Communications is not liable for any indirect, special, incidental, or consequential damages arising out of the use or inability to use the services.

10. Amendments to Terms

SoundLine Communications reserves the right to modify these terms and conditions at any time. Customers will be notified of any significant changes.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Washington.

12. Contact Information

For any inquiries or concerns regarding these terms, please contact us at 425-250-5555.

What is the Privacy Policy?

Last Updated: November 2023

1. Introduction

SoundLine Communications respects the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Hosted PBX phone services.

2. Information Collection

a. Personal Information: We collect personal information such as name, address, email address, and phone numbers when you sign up for our services.

b. Usage Data: Information about how you use our services, such as call logs and service settings.

c. Payment Information: We collect payment details for billing purposes.

3. Use of Information The information we collect is used to:

a. Provide and manage our services.

b. Communicate with you about your account or services. c. Improve our services and customer support.

4. Sharing of Information

a. Third-Party Service Providers: We may share your information with third-party vendors who assist us in providing services, such as voicemail transcription or E911 services.

b. Compliance with Laws: We may disclose your information where required by law or to respond to legal process.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain personal information for as long as necessary to provide our services and as required by law.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data.

8. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other communication methods.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at 425-250-5555.