Clarity in a Crowded Market
If you’re shopping for a business phone system, you’re likely overwhelmed by technical jargon, hidden fees, and confusing bundles. At SoundLine Communications, we believe in doing things differently: with transparency, simplicity, and genuine human service.
Whether you’re a startup scaling fast, a multi-location enterprise, or an IT reseller supporting clients, your phone system should work seamlessly—without draining your budget. This guide breaks down what you should really expect to pay for a hosted PBX provider or cloud phone system, and why our approach puts service (and savings) first.
What Drives VoIP Pricing?
Modern VoIP for business services are flexible and scalable—but not always priced transparently. Here are the key components that affect your monthly cost:
a. Users (Seats) vs. Call Paths (Lines)
- Users are individuals using the system.
- Call paths are the number of concurrent calls your system can handle.
At SoundLine, we decouple users from call paths, giving businesses greater control. For example, 10 employees may only need 3–4 call paths, depending on call volume. This model lets you pay for what you actually use.
Simplified SoundLine Model:
$20 per call path + $5 per user — no complicated tiers, no fluff.
b. Included Features
Most providers charge extra for essentials. At SoundLine, we include:
- Unlimited U.S./Canada long-distance
- Voicemail-to-text
- Call recording
- Auto-attendants
- Browser-based control
- 24/7 U.S. support
No nickel-and-diming. Just everything your business needs from day one.
c. Add-On Services
You may still want to customize your plan with:
- Extra DIDs: $1/month each
- Toll-Free Numbers: $2/month
- Virtual Faxing: $6/month
- Unlimited SMS: $10/month per line
- E911: $2/location
This modular pricing keeps costs low while meeting specific needs.
Transparent Pricing Plans: MBX Lite & MBX Pro
SoundLine currently offers two tailored plans. Here’s what you get:
MBX Lite™ — Designed for Efficiency
- 1 Call Path
- 3 Users
- 1 DID
- Unlimited U.S./Canada calling
- All features included
- Monthly Pricing:
- $50 (1 user)
- $40 (2–10 users)
- $30 (11–30 users)
- $25 (31+ users)
- $50 (1 user)
Ideal for small offices or locations with lower call volume.
MBX Pro™ — Designed for Flexibility
- Unlimited Call Paths
- 1 User per Seat
- 1 DID per User
- Full MBX feature suite
- Monthly Pricing:
- $50 (1 user)
- $40 (2–10 users)
- $30 (11–30 users)
- $25 (31+ users)
- $50 (1 user)
Recommended for high-call-volume environments or larger teams.
COMING SOON: Unified Model
In response to customer feedback, SoundLine is phasing out “Lite” and “Pro” in favor of a unified, usage-based model:
- $20 per call path
- $5 per user
Simple. Honest. Scalable.
VoIP vs. Traditional Systems: What’s the Real Cost?
Let’s look at the cost comparison over 3 years.
Feature | Traditional PBX | SoundLine Cloud PBX |
Setup & Equipment | $2,000+ upfront | $0 (phones optional) |
Maintenance | $150–300/month | Included |
Long Distance | Per-minute | Unlimited (U.S. & Canada) |
Call Features | Add-on fees | Included |
Mobility Support | Limited | Full browser/mobile support |
Total 3-Year Cost (10 users) | ~$11,000+ | ~$4,200–$5,400 |
SoundLine’s hosted PBX solution delivers better service and features—for a fraction of the cost.
More Than a Phone System: Human-First Service
SoundLine isn’t just a cloud phone system near you—we’re a service company built on real relationships. That means:
- Unlimited programming assistance: Routing changes? We’ll do it.
- Real humans pick up the phone—no bots, no escalations.
- Customized onboarding: Your system is installed, tested, and ready-to-use out of the box.
- Geo-redundant infrastructure: Built for reliability and uptime.
Most VoIP providers automate everything. We’re the provider who actually answers your call.
Scalability and Future-Proofing
SoundLine is built for businesses that grow. Whether you’re expanding into new cities or integrating with CRM platforms, we scale with you:
- Franchise-friendly features: Unified admin, decentralized user control
- Real-time dashboards for call analytics
- Medical and legal compliance tools for HIPAA, call recording, and audit trails
- MSP & IT reseller options to resell or manage SoundLine services
From 2 phones to 2,000, we make it easy to expand without friction.
Conclusion: Honest Pricing. Real Support. Unmatched Value.
The business phone system landscape is filled with complex pricing and impersonal service. SoundLine flips that model.
- Simple, flat-rate pricing
- Every feature included by default
- Hands-on setup and ongoing support
- Real people—every step of the way
With our new $20 call path + $5/user model, you’re never overpaying, and you’re always backed by real support—not a chatbot.
Request a Custom Quote Today
Or call (855) HD-PHONE to speak with a real SoundLine expert.
FAQs
Is there a contract?
No. We believe in earning your business every month. Our services are contract-free.
How many call paths do I need?
It depends on how many simultaneous calls your team needs. A team of 15 may only need 5–7 paths.
Can I keep my current phone numbers?
Yes. Our ruthless porting department ensures your numbers transfer securely—without downtime.