Empowering Partners, One Call at a Time
In today’s hyper-connected world, businesses rely on communication infrastructure that works—period. Behind every seamless customer call or conference bridge is a reliable partner making it all possible.
At SoundLine Communications, we understand that behind every managed network or IT stack is a provider who needs dependable, scalable, and human-backed telecom solutions. That’s why we created our VoIP reseller program—designed to support MSPs, IT consultants, and telecom professionals who want to grow without getting buried in backend complexity.
Whether you’re adding VoIP to your services or looking to switch from an unresponsive vendor, this guide breaks down everything you need to know to get started.
What Is the SoundLine Reseller Program?
SoundLine’s VoIP reseller program gives you the tools, technology, and team support you need to sell hosted phone systems—without building your own infrastructure. You’ll gain access to:
- A scalable, cloud-based PBX platform
- High-definition audio and powerful call features
- 100% U.S.-based support
- No hidden fees or licensing traps
- Configurable services tailored to your clients’ industries
- Flexible white-label and co-branded options
This isn’t a cookie-cutter reseller platform. SoundLine’s approach blends cutting-edge MSP VoIP architecture with human-first service. You sell; we support—from design to deployment, troubleshooting, and training.
Who Should Join Our Partner Program?
Our program is designed for professionals ready to grow revenue and serve clients better. Ideal partners include:
- Managed Service Providers (MSPs) adding VoIP as a recurring service
- IT consultants who want to simplify phone system setups for clients
- Telecom resellers seeking better margins and full-service support
- Property developers or commercial contractors looking to bundle VoIP in tenant packages
- Franchise groups needing uniform, multi-location voice solutions
Our partners typically support clients in healthcare, legal, finance, education, and government sectors—where reliability, security, and performance matter most.
“Reliable service that just works every time.”
— Michael Cramer, Co-Founder
What Makes SoundLine Different from Other VoIP Providers?
The SoundLine difference is simple: real service from real people, paired with the flexibility MSPs need. Here’s how we stand out:
Human-Backed Support
Skip the chatbots and outsourced call centers. You’ll have access to our dedicated team based in Woodinville, WA—with 24/7 emergency support, system configuration help, and training included.
Automated, Yet Customizable
From programmable phone buttons to browser-based dialing, our platform handles the technical heavy lifting while giving you complete control.
Transparent, Competitive Pricing
Flat pricing, no contracts, and full transparency. We empower our partners to offer better-than-competitive pricing with predictable costs and high-value margins.
Proven Infrastructure
Our geo-redundant architecture ensures zero-failure performance. Call flow visibility, browser SMS, and encrypted calling are standard—not upsells.
What Kind of Support and Tools Will I Receive?
When you join the SoundLine reseller program, we set you up for long-term success. Here’s what’s included:
Partner Onboarding
- Dedicated onboarding specialist
- Platform and provisioning walkthrough
- Sales enablement and documentation
Ongoing Support
- Unlimited programming assistance
- Custom dial plan configurations
- Workflow and call flow design
- Voicemail-to-text, recordings, SMS routing
- Monthly training available for your staff
Tools & Dashboards
- Centralized management portal
- Real-time call tracking & statistics
- Separate user/admin interfaces
- CRM integrations and SIP-ready API options
You’re never alone. Whether you’re onboarding your first client or managing fifty, our account team becomes part of your support crew.
Billing, Profit Margins & White-Labeling
SoundLine’s reseller pricing model was designed to help you scale quickly without sacrificing your margins.
Reseller Billing Options
- Wholesale pricing based on volume
- Monthly billing flexibility
- Optional white-label billing or co-branded options
- Add your own margin and own the client relationship
Margin Potential
Most partners achieve 20–40% gross margin, depending on volume and services provided. With no forced bundles or feature-gated plans, you stay in control of what you charge.
Tip: Use SoundLine’s “MBX Lite” and “MBX Pro” models as templates—then scale from there based on your market.
Client Ownership
You keep the client. We work behind the scenes to help you look good. If something goes wrong, we’re the team that helps you fix it—fast.
How to Join SoundLine’s Reseller Program
Becoming a partner is straightforward—and personal. Here’s how to get started:
Step 1: Get in Touch
Start by filling out our contact form or calling our sales line at (855) HD-PHONE. A partner onboarding specialist will schedule a discovery call.
Step 2: Account Setup & Orientation
We’ll walk you through the portal, show you how provisioning works, and help with your first client configuration.
Step 3: Start Selling
You’ll receive access to templates, collateral, and sales scripts to help convert leads into long-term clients.
Step 4: Scale with Support
With systems in place, you’ll scale faster—and smarter. We’re with you every step of the way.
Conclusion: Let’s Grow Together
In a telecom world full of rigid platforms and impersonal service, SoundLine offers something different: partnership.
We don’t just support your clients—we support you. With robust systems, white-glove onboarding, and live U.S.-based support, the SoundLine reseller program empowers MSPs and IT professionals to grow their businesses while delivering an exceptional customer experience.
Want to learn more? Let’s talk about how we can support your goals today.
FAQs
Is the program exclusive to the U.S.?
At this time, SoundLine focuses on providing service throughout the U.S. and Canada. International support is limited.
Can I manage all clients from one portal?
Yes. You’ll have access to a centralized portal to manage client configurations, call stats, recordings, and more.
Is there a long-term contract?
No. We offer contract-free, flexible pricing, so you retain freedom while enjoying the benefits of partnership.