The Telecom Partner MSPs Deserve
For Managed Service Providers (MSPs), the opportunity to expand revenue streams through telecom services has never been greater. But many providers find themselves limited by complex systems, poor support, and impersonal vendors. That’s where SoundLine Communications steps in—a people-powered VoIP platform delivering performance, flexibility, and unmatched support designed for MSPs.
SoundLine isn’t just another name in the crowded VoIP market. We’re your partner, not just a provider. Our VoIP reseller program is engineered to help MSPs serve their clients better, earn recurring revenue, and remove telecom headaches from their stack.
Let’s explore why SoundLine is the preferred partner telecom solution for MSPs across the U.S.
Built for MSPs: A Reseller Program That Puts You in Control
SoundLine’s VoIP reseller program gives MSPs full flexibility to grow, brand, and manage their telecom offerings. We don’t force one-size-fits-all platforms or confusing licensing. Instead, we deliver a straightforward and customizable path to VoIP revenue.
Here’s what MSPs gain:
- White-label ready VoIP systems for seamless brand integration.
- Flexible provisioning to support any mix of single-site, multi-site, or hybrid deployments.
- Role-based access for account and client-specific management.
- Fully managed onboarding and call-flow programming.
And perhaps most importantly, SoundLine handles the heavy lifting. From setting up queues and extensions to provisioning devices and porting numbers, our onboarding engineers work directly with you or your clients to ensure everything is built to spec.
“80% of the time, SoundLine handles workflow setup and call flow logic for MSP clients, so partners can stay focused on higher-value services.”
Whether you’re new to VoIP or managing dozens of client systems, you’ll appreciate how simple and scalable it is to partner with SoundLine.
Real Support From Real People—Not Tier 1 Scripts
In the MSP world, your reputation rides on every vendor you recommend. If a client has an urgent telecom issue, waiting on a support ticket or outsourced call center can erode trust fast.
That’s why SoundLine offers:
- 100% U.S.-based support, never outsourced.
- Dedicated account managers who know your business.
- Unlimited programming assistance—no extra fees or limits.
- 24/7 emergency response, even on holidays.
Our approach is personal, responsive, and built on trust. Whether you need help customizing a call plan, managing a bulk port, or training a new client admin, SoundLine is just a phone call or chat away.
This commitment to white-glove service sets us apart in an industry too often defined by faceless tech.
“Every time I call their customer service line, they answer right away… I am happy SoundLine is our provider.” – Michael Roberts, VMS
Enterprise-Grade VoIP Features Without the Enterprise Bloat
MSPs today serve clients with varying needs—from startups with five phones to regional chains with hundreds of endpoints. SoundLine’s feature stack is built to accommodate them all, without forcing upsells or hidden fees.
Every plan includes:
- Automated call routing, IVRs, and ring groups
- Voicemail transcription to email
- Browser-based click-to-dial & SMS
- Detailed call logs and real-time dashboards
- Programmable buttons and custom templates
- Custom failover rules and call-forwarding logic
- Geo-redundant cloud architecture for uptime peace of mind
From simplified DID routing to dynamic failover and browser-based SMS, SoundLine offers powerful features that MSPs can deploy, brand, and scale efficiently.
Plus, new features are developed with partner input, so what matters to your clients—matters to us.
Transparent, Profitable Pricing MSPs Can Count On
Complex pricing kills deals. SoundLine removes confusion with transparent, volume-friendly pricing MSPs can mark up easily.
VoIP Reseller Plans:
- MBX Lite™
- 1 call path
- 3 user seats
- ∞ U.S./Canada calling
- From $25/line/month
- 1 call path
- MBX Pro™
- ∞ call paths
- Per user licensing
- From $25/user/month
- ∞ call paths
Add-ons Available:
- Extra DIDs: $1/month
- Unlimited SMS: $10/DID
- Voicemail Transcription: $3
- Toll-Free Numbers: $2 + usage
- Virtual Fax: $6 + usage
There are no contracts, no surprise fees, and no limitations on reselling. MSPs have full margin control and can price competitively—or bundle SoundLine as part of their managed offering.
“We should always win on price—without cutting corners. That’s how we’ve retained 95% of our clients since 2008.”
Proven Track Record With Nationwide Expansion & Local Support
Since 2008, SoundLine has helped businesses across North America stay connected with clarity and confidence. We support MSPs in sectors ranging from legal and finance to retail, healthcare, education, and franchise operations.
With local roots in the Pacific Northwest and a growing national footprint, SoundLine continues to expand strategically through MSP partners—offering you a reliable backend and the chance to grow your VoIP practice with confidence.
Key partner verticals:
- IT Resellers & MSPs
- Medical & Dental Practices
- Legal Firms
- Real Estate Offices
- Multi-Location Businesses & Franchises
- Schools & Municipalities
And thanks to our commitment to customization, SoundLine adapts to your clients’ industries, workflows, and goals—not the other way around.
“Reliable service that just works every time. That’s the single biggest reason for our success.” – Michael Cramer, Co-founder
Conclusion: Make the Switch to a VoIP Partner That Gets It
If you’re an MSP looking for a VoIP reseller program that delivers more than just call quality, SoundLine is ready to support your growth. From personalized onboarding to fully managed backend support, we’re the partner telecom solution you—and your clients—can count on.
It’s time to stop settling for VoIP providers who overpromise and underdeliver. Choose SoundLine for real service from real people, a solution that scales, and a partner who invests in your success.
Call to Action
Ready to scale your MSP telecom offering with confidence?
Get started with SoundLine’s Partner Program
Or call us at (855) HD-PHONE to speak with our partner support team today.
Frequently Asked Questions
What’s included in the SoundLine VoIP reseller program?
You’ll receive access to a full-featured VoIP platform, customizable white-label options, U.S.-based support, programming assistance, and flexible client provisioning tools.
Can I manage multiple clients under a single portal?
Yes. SoundLine’s admin tools are designed for MSP use, supporting group, location, and user-level control with role-based access.
What types of businesses benefit most from SoundLine VoIP?
SoundLine is ideal for SMBs, franchises, and multi-location businesses across healthcare, law, finance, education, and retail—with features designed for scalability and uptime.